1. Your message will arrive at the email address feedback[at]p-v-g.de.
2. Within one week, if you have provided contact details, we will acknowledge receipt of your feedback.
3. We are committed to refraining from retaliation against complainants.
4. At least every 12 months, the effectiveness of this feedback form will be discussed in a CIP meeting (CIP = continuous improvement process).

Yes, of course.

In this case, however, we are unfortunately unable to inform you about the further course of action in dealing with your feedback / complaint.

If your complaint is not anonymous, you will be involved, if you wish, in solving the problem or implementing your suggestion. If your complaint is not anonymous, your identity will still be kept confidential within the company.